Site map

Click on the links below to navigate your way through the various sections of the West Midlands Kick Start Partnership website.

Home

What's new

About us

Background

• Why use loans?
• Presentation on Introducing Loans (PDF approx. 162 KB)

Pilot Programme

The Partnership

Aims

Achievements

Governance

• Technical Steering Group

Succession Strategy

Toolkit

Planning your service

• Developing a policy
  • Writing your policy (PDF approx. 79 KB)
  • Stoke on Trent sample policy (PDF approx. 297 KB)
  • Types of loan products (PDF approx. 239 KB)
• Business planning & writing your LDP
  • Writing your local delivery plan
  • The loan process and timelines (PDF approx. 148 KB)
  • Managing your performance
    • Risk assessment
    • Benchmarking
    • KPIs
    • Customer satisfaction
    • Fund model management - COMING SOON!
  • The Kick Start Annual Business Planning Cycle (PDF approx. 62 KB)
• Commissioning a Delivery Agent
  • What is commissioning
  • Loan Based Housing Assistance Specification
  • Fund Model & Financial Advice Services
    

Delivering your service

• Managing people - COMING SOON!
• Customer satisfaction - COMING SOON!
• Marketing and communications
  • Understand your target audience
  • The importance of using corporate identity guidelines
  • Communication tools
  • Writing a marketing strategy
  • Developing a marketing plan

Managing your performance

• Managing risks
• Benchmarking
• KPIs
• Customer satisfaction
  

Our customers

Customer experience

Are you a customer?

Join the partnership

FAQs

The year ahead

Joint specification

Customer satisfaction

Private finance

New partners

Benchmarking club

Joint delivery project

Managing people

News

Press releases

Newsletters

Programme Library

Site map

Contact us